Privacy Policy

1. Data Controller & Contact

The data controller responsible for the processing of personal data in connection with the Tayfun Silver Wholesale platform is:

Tayfun Silver Wholesale
(Full legal entity details and registered address as stated on invoices and official documents.)

For any questions regarding this Privacy Policy or your data, you may contact us using the details provided on our Contact & Location page or on your invoice documents.

2. Categories of Data We May Collect

Depending on your relationship with Tayfun Silver Wholesale (website visitor, trade account applicant, approved member or contact person), we may collect and process the following types of data:

• Identification and contact details such as name, surname, company name, job title, telephone number, email address and country.
• Business information such as company registration details, tax/VAT numbers, billing and shipping addresses and trade references.
• Account data such as username, password (stored in encrypted form), login history and language preferences.
• Order and transaction data including order history, invoices, payment status, delivery information and related communications.
• Communication records such as messages sent via contact forms, email, support channels or other communication tools.
• Technical data such as IP address, browser type, device information and approximate location, collected through server logs and analytics tools.
• Cookie and usage data as described in our Cookies page.

3. Purposes of Processing Your Data

We process personal and business-related data only for specific, legitimate purposes, including:

• Reviewing and managing trade account applications,
• Creating and maintaining your member account on the wholesale platform,
• Processing orders, preparing quotations and issuing invoices,
• Coordinating production, packaging, shipping and after-sales support,
• Communicating with you regarding orders, payments, logistics and quality control,
• Sending important service messages (platform changes, policy updates, security notices),
• Providing, maintaining and improving the performance, stability and security of our website and online services,
• Where permitted, sharing carefully targeted information about new collections, product lines or trade opportunities relevant to your business.

4. Legal Bases for Processing

Depending on the context, we may rely on the following legal bases to process your personal data:

• Performance of a contract – for example, to process your orders, manage your trade account or deliver our services.
• Compliance with legal obligations – such as tax, accounting, export control or record-keeping obligations.
• Legitimate interests – such as improving our services, preventing fraud, protecting our systems and maintaining a secure wholesale platform.
• Consent – in specific cases, such as certain optional marketing communications or use of non-essential cookies (where required by law).

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law. In particular:

• Order, invoice and payment data may be retained for the duration required by tax and accounting regulations.
• Trade account information is retained while your membership is active and for a reasonable period thereafter for record-keeping and dispute-handling purposes.
• Communication records may be stored for as long as needed to manage the relationship and resolve any open issues.
• Data collected via cookies may be retained for shorter periods; see the Cookies page for details.

6. Data Sharing & Recipients

We do not sell your personal data. However, we may share certain data with carefully selected third parties where necessary for the operation of our business and the fulfilment of our contractual obligations, including:

• Logistics partners and carriers for the purpose of delivering orders (name, address, contact details, shipment content descriptions where required).
• Payment service providers and banks to process payments and prevent fraud.
• IT and hosting providers who support the operation and security of our platforms.
• Professional advisers (such as accountants or legal counsel) where necessary for compliance and risk management.
• Public authorities where required by law, court order or legitimate request (e.g. customs, tax authorities or regulatory bodies).

When we use external service providers, we seek to ensure that appropriate contractual and technical safeguards are in place to protect your data.

7. International Data Transfers

As a wholesale exporter, Tayfun Silver Wholesale may transfer data across borders, for example:

• When shipping goods to another country and sharing data with carriers or customs agents,
• When using hosting, cloud or communication services located in different jurisdictions.

Where required by applicable data protection laws, we seek to implement appropriate safeguards (such as contractual clauses) to protect personal data in the context of international transfers.

8. Your Data Protection Rights

Subject to applicable law and certain limitations, you may have the right to:

• Request access to the personal data we hold about you,
• Request correction of inaccurate or incomplete data,
• Request deletion of your data where there is no longer a legal ground for processing, subject to retention obligations,
• Object to or request restriction of processing in certain circumstances,
• Where processing is based on consent, withdraw that consent at any time (without affecting the lawfulness of processing before withdrawal).

To exercise your rights, please contact us using the details provided on the Contact & Location page and clearly indicate your request. We may need to verify your identity before responding.

9. Cookies & Online Tracking

Our website uses cookies and similar technologies to enable essential functions, improve performance, enhance security and understand how the platform is used.

For detailed information about the types of cookies we use, their purposes and how you can manage your preferences, please refer to our dedicated Cookies page.

10. Security of Your Data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These may include access controls, encryption, secure hosting environments and regular monitoring.

More information about our security practices is provided in the Privacy & Security page.

11. Marketing & Communication Preferences

We may occasionally send you information about new collections, trade offers or updates that are relevant to your role as a wholesale jewellery buyer or partner.

• Where required by law, we will only send such messages with your prior consent and will provide an option to opt-out at any time.
• Service-related communications (such as order updates, security alerts or policy changes) are considered essential and may still be sent even if you opt out of marketing emails.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices.

The most recent version will always be available on this page and marked with a “Last updated” date. Where appropriate, we may also notify registered members of significant changes by email or through on-platform messages.