Privacy & Security

1. Scope & Relationship to Other Policies

This Privacy & Security page focuses on the security measures and protection practices we apply on the Tayfun Silver Wholesale platform. It should be read together with:

• Privacy Policy – how data is collected and used,
• Cookies – how cookies and similar tools are used,
• Payment Security – additional details on payment flows,
• Terms & Conditions – rules for using the website.

2. Platform & Infrastructure Security

Tayfun Silver Wholesale uses a combination of technical and organisational measures to help protect your information and ensure a stable platform, including:

• Hosting with reputable infrastructure providers and data centres that apply industry-standard physical and network security controls.
• Use of encrypted connections (for example HTTPS/TLS) for the main platform and customer-facing interfaces, where available.
• Segmentation of internal systems and restricted access to production environments based on role and responsibility.
• Regular maintenance, updates and monitoring to reduce the risk of technical issues and known vulnerabilities.

3. Account Security & Access Control

Trade accounts on the Tayfun Silver Wholesale platform are intended for use by approved companies and their authorised staff only.

• Access to your wholesale account is controlled by a unique email/username and password.
• Internal staff access to your records is restricted to personnel who need the information to perform their duties (for example, sales, finance, logistics and support).
• We may log access and key actions on the platform for security, audit and troubleshooting purposes.
• If suspicious access patterns or repeated failed login attempts are detected, we may temporarily limit or lock access to protect the account.

4. Passwords & Authentication Practices

To strengthen account protection, we recommend that all users:

• Choose strong, unique passwords that are not reused across other systems,
• Avoid sharing credentials between different employees or departments,
• Update passwords periodically and immediately after any suspected compromise,
• Inform us if they suspect unauthorised access to their account so we can assist with password resets and additional checks.

Passwords stored within our systems are handled using appropriate encryption or hashing mechanisms and are not stored in plain text.

5. Payment Security

Tayfun Silver Wholesale may use bank transfers and, where available, secure payment gateways or card processing services to handle wholesale payments.

• Sensitive payment details processed through third-party payment providers are handled in line with their security standards (for example PCI-DSS, if applicable).
• We do not store full payment card numbers on the Tayfun Silver Wholesale platform.
• Payment instructions (such as bank account details) are communicated through controlled channels; you should always verify that payment details match those shown on your invoice or in trusted communications.

Additional information on payment flows and risk handling can be found in our Payment Security and Payment & Returns Policy pages.

6. Device, Network & Browser Hygiene

While we take measures to secure the platform, the security of your own devices and networks also plays a key role. We recommend that you:

• Access the wholesale platform only from devices that are regularly updated and protected with reputable anti-malware solutions.
• Avoid logging in from public or unsecured Wi-Fi networks where possible.
• Use modern, up-to-date browsers and apply operating system updates without unnecessary delays.
• Ensure that only authorised staff within your organisation can access wholesale accounts and invoices.

7. Internal Handling & Confidentiality

We treat business and personal data provided by our trade partners as confidential and only share it internally where needed for the performance of our services.

• Staff with access to customer data are informed about confidentiality obligations and are expected to handle information responsibly.
• Access rights are reviewed periodically and adjusted when roles or responsibilities change.
• Where external service providers have access to data, we use contractual and technical safeguards to help protect confidentiality.

8. Security Incidents & Notification

Despite all reasonable measures, no system can be guaranteed 100% secure. In the event of a suspected or confirmed security incident affecting the Tayfun Silver Wholesale platform:

• We will investigate the issue, take steps to limit impact and work on remediation.
• Where required by applicable law, and where there is a significant risk to your rights or data, we may inform affected users and, if necessary, regulators.
• We may temporarily suspend or adjust certain features or access paths while security investigations or improvements are in progress.

If you become aware of unusual activity or potential vulnerabilities, you are encouraged to contact us promptly through the channels listed on our Contact & Location page.

9. Third-Party Tools & Integrations

The Tayfun Silver Wholesale platform may include links to third-party websites, tools or integrations (for example, tracking links, payment gateways or communication tools).

• These third-party services are governed by their own privacy and security policies, which we encourage you to review.
• We are not responsible for the security practices or content of external websites outside our control.
• Where feasible, we choose providers that demonstrate appropriate security standards and reliability for business use.

10. Your Responsibilities as a Trade Partner

Security is a shared responsibility. In addition to the measures we take, you agree to:

• Keep your account credentials confidential and ensure that only authorised staff can use them.
• Inform us promptly if an employee leaves your organisation or should no longer have access, so that credentials can be updated or accounts adjusted.
• Notify us without undue delay if you suspect an account compromise, fraudulent activity or unauthorised orders.
• Use the platform in accordance with our Terms & Conditions and applicable law.

11. Updates to Privacy & Security Information

We may update this Privacy & Security page from time to time to reflect new technical measures, service changes or legal requirements.

The most recent version will always be available at this address with an updated date. Where significant changes are made, we may also inform registered members via email or on-platform notifications.