Shipping Policy

1. Scope of this Policy

This Shipping Policy applies to all wholesale shipments arranged by Tayfun Silver Wholesale when goods are dispatched from our facilities to the delivery address provided by the buyer.

It should be read together with our Payment & Returns Policy, Delivery Terms and Warranty & Returns Terms.

2. Shipping Methods & Logistics Partners

Tayfun Silver Wholesale works with selected international carriers and logistics partners for export shipments. Depending on destination, order value and service level, options may include:

• Express courier services (e.g. DHL, UPS, FedEx or similar partners),
• Dedicated freight solutions for larger or high-value consignments,
• Occasionally alternative providers where required by local conditions.

Available methods and estimated costs for your lane can be reviewed in the shipping calculator or will be stated on your pro-forma invoice.

3. Shipping Address & Contact Details

• The buyer is responsible for providing a complete and accurate shipping address, including company name, tax / registration details (where applicable), postal code and any necessary delivery instructions.
• A valid contact person, phone number and email address must be supplied to facilitate courier contact, customs clearance and any delivery appointment.
• Tayfun Silver Wholesale is not responsible for delays or mis-delivery caused by incomplete, incorrect or outdated address or contact information.

4. Packing & Labelling

• Orders are packed using suitable protective materials, internal bags or trays and outer cartons appropriate for the weight and fragility of the jewellery.
• Each shipment is labelled according to the carrier’s requirements and applicable export regulations, including any necessary customs descriptions.
• Where applicable, we may consolidate smaller orders into a single carton to optimise shipping costs and reduce environmental impact.

5. Dispatch & Transit Times

• Your order preparation time is specified in your order confirmation and is separate from shipping times. Once your order is completed, it will be scheduled for the next available dispatch time slot.
• Estimated transit times depend on destination country, service level, customs clearance and local delivery conditions. Express courier shipments may typically take from a few days to over a week.
• Any transit estimates provided by Tayfun Silver Wholesale or the carrier are indicative only and do not constitute a guarantee of delivery on a specific date.

6. Customs, Duties & Taxes

• Required export customs documents are prepared by us with due care; where appropriate and necessary, EUR.1 and A.TR Movement Certificates may also be included in the shipment documents.
• International shipments may be subject to customs duties, import VAT, brokerage fees or other local charges upon arrival in the destination country.
• Unless a different arrangement is explicitly agreed in writing, these amounts are the responsibility of the buyer and are not included in Tayfun Silver Wholesale invoices.
• Failure to pay local duties or taxes may result in delays, storage charges or the return or destruction of the goods by authorities or the carrier. Any resulting costs may be charged back to the buyer.
• We will provide commercial invoices and export documentation based on the information shared by you; you are responsible for ensuring that your local import regulations are met.

7. Shipping Insurance & Liability Limits

Depending on the carrier, route and declared value, shipments may be:

• Fully insured up to the invoice value, where permitted and available,
• Partially insured or subject to carrier standard liability limits,
• Or shipped under special conditions agreed in advance with the buyer.

The applicable insurance or liability scheme will be confirmed with your order or on the Delivery Terms page.

In all cases, Tayfun Silver Wholesale’s maximum responsibility for loss or damage in transit is limited to the amounts actually recoverable from the carrier or insurer, up to the invoice value of the affected goods.

8. Lost, Delayed or Damaged Shipments

• If tracking information shows unusual delay, no movement or an exception status, please inform us promptly so we can liaise with the carrier.
• In case of visible carton damage on delivery, you should ask the driver to record a remark or reserve on the delivery note (where possible) and take clear photos before opening.
• If internal damage, shortage or tampering is suspected, take photos of the outer carton, inner packaging and affected items, and notify us in writing within the inspection window defined in our Warranty & Returns Terms.
• Claims submitted after the inspection window, or without supporting evidence, may not be accepted by the carrier or insurer.

9. Refused, Unclaimed or Returned Shipments

• If a shipment is refused at delivery or remains unclaimed due to unpaid duties, wrong address or absence of the receiver, it may be returned to origin or handled by the carrier in line with their procedures.
• Any additional costs (return freight, storage, re-delivery, duties, handling fees) incurred in such cases may be charged to the buyer.
• Depending on the condition of returned goods and the cause of refusal, we will discuss the next steps with you (re-dispatch, partial credit, or other arrangement where possible).

10. Split Shipments & Partial Deliveries

• For operational reasons, Tayfun Silver Wholesale may split a single order into multiple parcels or dispatches (for example, to respect weight limits or to accelerate part of the order).
• Each parcel will have its own tracking number; you will be informed of the relevant references where possible.
• Partial deliveries do not affect the buyer’s obligation to pay the full amount of the confirmed order, unless otherwise agreed in writing.

11. Force Majeure & External Events

Tayfun Silver Wholesale is not liable for delays or disruptions caused by events outside of our reasonable control, including but not limited to:

• Natural disasters, severe weather or environmental incidents,
• Strikes, labour disputes or carrier network disruptions,
• War, civil unrest, sanctions or regulatory changes,
• Pandemics, public health emergencies or border closures.

In such situations we will communicate with you in good faith and seek practical solutions wherever possible.

12. Contact for Shipping Questions

For questions about shipping options, transit times or an ongoing shipment, please contact us with:

• Your company name,
• Relevant order or pro-forma number,
• Tracking number (if already provided),
• A short description of your request.

You may use the contact details shown on your invoice or visit our Contact & Location page. Our team will coordinate with the logistics partner and reply as soon as reasonably possible.