Warranty & Returns Terms

1. Scope of Warranty

The warranty described in this page applies to jewellery and accessories produced and supplied by Tayfun Silver Wholesale under confirmed wholesale orders.

The warranty covers manufacturing faults and packing errors under the conditions set out below. It does not cover normal wear and tear, misuse, improper storage or damage caused after delivery to the buyer or end customer.

2. Manufacturing Faults Covered by Warranty

Subject to the limitations and tolerances described in this document, examples of issues that may be considered manufacturing faults include:

• Serious structural defects (for example broken solder points out of the box),
• Obvious plating failures visible on arrival (e.g. missing plating on visible areas),
• Stones missing or clearly loose upon first inspection (not due to later impact),
• Major deviations from agreed specifications (model, plating, gem colour, size) caused by production,
• Significant assembly errors or wrong components used.

Final classification of a defect as a manufacturing fault is subject to review and confirmation by Tayfun Silver Wholesale’s quality team.

3. Items Not Covered by Warranty

The warranty does not apply where issues result from factors outside of our control, including:

• Normal wear and tear, scratches, dents or other gradual changes caused by regular use,
• Oxidation, tarnishing or discolouration caused by chemicals, cosmetics, perfumes, humidity, sweat or improper storage,
• Damage due to impact, dropping, bending, pulling or other mechanical stress after delivery,
• Unauthorised repairs, modifications or interventions carried out by third parties,
• Significant misuse by the end customer, including failure to follow care instructions.

4. Tolerances: Weight, Count & Appearance

Wholesale jewellery production involves certain technical tolerances. Within reasonable limits, such tolerances are considered acceptable and not a defect. Unless otherwise specified in writing, the following principles apply:

• Weight: Small deviations in gram weight are expected and acceptable within a standard tolerance band (for example ±15% at batch level, unless a different tolerance is agreed for specific items).
• Appearance: Slight variations in plating tone, stone shade, texture or handcrafted details are normal and may differ slightly from samples, photos or previous batches.
• Count: Minor count differences in bulk or mixed packs, within agreed tolerances, may be considered acceptable if compensated or balanced elsewhere in the batch.

Where specific tolerances are indicated on quotations, order confirmations or technical documents, those values will prevail over the general principles above.

5. Inspection Window & Notification Deadline

To benefit from the warranty, the buyer must inspect the goods in a timely manner after delivery. Unless a different period is agreed in writing:

• Visible carton damage or obvious tampering should be documented at the time of receipt (photos and, where possible, a remark on the delivery note).
• The buyer must inspect the contents (models, quantities, plating, and stones) within 72 hours of delivery.
• Any suspected manufacturing faults or packing errors must be reported in writing to Tayfun Silver Wholesale within this inspection window, together with supporting evidence.

Claims submitted after the inspection window may not be accepted, especially when it is no longer possible to separate delivery issues from later handling or retail use.

6. How to Submit a Warranty or Returns Claim

To enable efficient review, a claim should include at least the following:

• Company name and contact person,
• Order or invoice number,
• Item codes (SKU), plating or gem colour details where relevant,
• Quantities affected,
• Clear photos or short videos showing the alleged fault or mismatch,
• A brief description of the issue and when it was discovered.

Claims can be submitted through the contact information shown on your documents or the Contact & Location page.

7. Review & Assessment Process

Once a claim is received within the inspection window:

• Our quality team will review the information and may request additional photos, videos or clarification.
• In some cases, we may ask for physical samples to be returned for inspection before confirming the nature and extent of the issue.
• We will evaluate whether the issue qualifies as a manufacturing fault, packing error, transport damage or falls outside the warranty scope.

The time needed to complete the assessment may vary depending on the complexity of the case and whether carriers or insurers need to be involved.

8. Possible Remedies (Replacements, Credits, Adjustments)

If a manufacturing fault or packing error is confirmed, Tayfun Silver Wholesale may offer one or a combination of the following remedies, taking into account quantities, item value and practical feasibility:

• Replacement of affected items in a future shipment,
• Partial credit note to be used against current or future invoices,
• Price adjustment, discount or other commercially reasonable solution,
• In exceptional cases, a partial or full refund, typically via the original payment method.

The exact remedy will be determined by Tayfun Silver Wholesale at its discretion, acting in good faith and in light of the specific circumstances.

9. Return Logistics and Procedure

1. Where deemed necessary, we may request that the relevant products be physically sent to us for inspection, verification, regulatory, customs, or similar operational processes. However, such shipment is only permitted if expressly requested by us in writing in advance.
2. Tayfun Silver Wholesale shall have the sole discretion to determine whether the products will be subject to physical inspection, whether a return is required, and which procedure will apply. Commercial partners may not unilaterally initiate any return process or ship any product without our prior written approval.
3. Commercial partners are obliged to inspect the shipment, outer packaging, and products immediately upon delivery.
4. If any visible damage is identified on the outer packaging or parcel, including but not limited to crushing, tearing, opening, moisture, deformation, impact marks, or similar defects, the first and mandatory step is to prepare an official damage report together with the carrier personnel at the time of delivery.
5. Photo and video evidence clearly showing the condition of the damage at the time of delivery must also be taken, and a support request must be submitted through the panel without delay.
6. The damage report, photographs, videos, shipment details, and any other available carrier records must be attached to the support request in full.
7. If visible damage exists but no report is prepared at the time of delivery, sufficient evidence is not provided, or the notification is not submitted properly and without delay, the relevant claim may be rejected or may not be taken into evaluation.
8. Until the inspection process is completed, the product, packaging, original box, labels, and physical condition at the time of delivery must be preserved by the commercial partner.
9. Any intervention after delivery, including repackaging, alteration, damage, removal of contents, or any action that makes it difficult to determine the condition at the time of delivery, may result in the rejection of the claim.
10. Whether the reported damage occurred before delivery, during transportation, or after delivery shall be determined solely by Tayfun Silver Wholesale based on the damage report, photographs, videos, carrier records, and all other available objective evidence.
11. Claims involving post-delivery interference, misuse, third-party damage, abuse, or false or misleading statements will not be accepted.
12. If physical shipment is required, the shipping method, delivery address, and applicable procedure will be communicated separately by us.
13. Products sent without our prior written approval or shipped contrary to our instructions may be rejected, may not be accepted, and may be excluded from any inspection process.
14. Our request for physical inspection of a product does not, by itself, constitute acceptance of any defect, shortage, liability, or return. Final assessment and the applicable action shall be determined solely by Tayfun Silver Wholesale.

If physical shipment is deemed necessary, the shipping method, delivery address, reference numbers, and the operational procedures to be applied will be communicated separately by us.

Products sent without our prior written approval, not coordinated with us, or dispatched in violation of the given instructions may be rejected, may not be accepted, or may not be included in any inspection and evaluation process.

A request by us for the product to be sent for physical inspection does not, in itself, constitute any defect, deficiency, liability, or acceptance of return. The final assessment and the action to be taken shall be determined solely by Tayfun Silver Wholesale.

10. No General Sale-or-Return Basis

Tayfun Silver Wholesale produces and supplies goods on a made-to-order or wholesale basis. As a general rule:

• Unsold stock, slow-moving items or changes of mind by the buyer or their customers are not grounds for returns or refunds.
• Exclusive designs, private label/OEM products or customised items are not eligible for return unless a clear manufacturing fault is confirmed.

Any exceptional commercial gestures beyond these principles are at Tayfun Silver Wholesale’s discretion and do not create a general right of return.

11. Relation to Other Key Policies

These Warranty & Returns Terms are closely linked to several other policy pages:

• Payment & Returns Policy – overall payment conditions and general returns framework,
• Shipping Policy – responsibility and risk during transport,
• Delivery Terms – inspection windows and delivery conditions,
• Sales Agreement and Terms & Conditions – overall legal framework for our business relationship.

Where specific terms in a signed contract differ from this general page, the signed contract will normally prevail for the scope of that relationship.

12. Contact for Warranty & Returns Questions

If you have any questions about these Warranty & Returns Terms or wish to discuss a potential claim, please contact us with:

• Your company name,
• Order or invoice number,
• Item codes and quantities concerned,
• Photos or documents illustrating the issue.

Our contact details are available on your documents and on the Contact & Location page. We will review your request and respond within a reasonable timeframe.